Do you charge shipping fees?
Yes, we do charge shipping on our orders. Shipping can be calculated in your shopping cart before placing your order.
How long will it take to receive my order?
Unless otherwise stated on the product page, please allow 2-4 days processing time until your order ships, and then standard transit time to your location from Lancaster, Pennsylvania.
What if I need an item faster than your standard processing and transit times?
Email us at firstname.lastname@example.org to receive a quote for expedited shipping. In your email please include your shipping location and when you would like to receive your order.
What countries do you ship to?
Currently we ship within the US only.
What payment methods do you accept?
We accept all major credit cards and PayPal as payment options.
How can I contact you if I have a question about an item or an order?
Feel free to shoot us an email at email@example.com with any questions or concerns about an item or an order.
What is your return policy?
If you are unhappy with an item you have purchased, we are happy to work with you on a solution. Please e-mail us at firstname.lastname@example.org within 30 days of receipt of your item to receive a full refund (minus shipping charges) after the item is shipped back to our facility. If you would like to return an item after 30 days, we will extend store credit for the amount of the item (minus shipping charges). To begin the returns process, please email us – email@example.com.
What if I need to cancel my order?
Please email us at firstname.lastname@example.org immediately if you would like to cancel your order. If your order has not been shipped, it may be canceled. Orders may not be canceled after they have been shipped.
What materials do you use for your jewelry findings?
We use plated jewelry findings (earring studs, necklace chains, ring bands, etc) to keep our items as affordable as possible. Plated findings will tarnish with extended use.
How should I care for my jewelry?
To extend the life of your jewelry, follow these tips:
- Store each item in a closed container, away from other jewelry items
- Avoid extreme moisture and water when wearing and storing your jewelry
- Limit the amount of contact your jewelry has with water, sweat, and lotions while being worn